FAQ
RJ Logistics Group is a non-asset based 3rd party logistics company based in the United States. The company specializes in arranging freight transportation services for shippers and has over 20 years of combined experience in the market. RJ Logistics Group is locally and minority owned, offering quality transportation services with a personal touch to each shipment.
Freight rates are influenced by several factors, including the type of cargo, weight and dimensions, shipping distance, fuel prices, seasonality, and any additional services required (e.g., customs clearance, insurance, etc.). Rates may also vary based on the shipping mode chosen (air, ocean, road, etc.).
You can track your shipment in real-time through our online portal or mobile site by entering your tracking number. Additionally, our customer service team can provide updates if needed. We can also send notifications when key milestones are reached, such as dispatch, customs clearance, and delivery.
Domestic (US) shipments typically require a Bill of Lading (BOL) which will include all pertinent shipment details including pickup and drop off information. International shipments usually require a commercial invoice, packing list, bill of lading, certificate of origin, export declaration (for certain countries), and any special permits for restricted or hazardous items. Our team will help guide you through the documentation process to ensure compliance.
If your shipment is damaged, report it immediately to our customer service team. We will guide you through the claims process. It’s also important to inspect your freight upon arrival and document any visible damage with photos. According to the Carmack Amendment, there is limited time given to shippers/receivers to file for claims against loss or damages. The quicker you file a claim, the better.
To reduce shipping costs, consider options such as consolidating smaller shipments into a larger load, using LTL rather than FTL, optimizing packaging to minimize dimensional weight, or selecting slower shipping methods. We can also help you explore discounts by leveraging your historical shipment data, or work on a strategy to optimize routes to save money.
FTL (Full Truckload) shipping is when your shipment fills an entire truck, which typically leads to faster delivery times and higher costs. LTL (Less-than-Truckload) shipping is when your goods share space with shipments from other shippers, which is more cost-effective for smaller loads but may take longer due to additional stops.
Freight insurance is not mandatory, but it’s highly recommended for valuable or fragile goods. While many carriers offer limited liability coverage, freight insurance can provide more comprehensive protection against loss, theft, or damage. Having additional coverage for high-cost goods is never a bad thing!
Our standard credit terms are net 14 days, meaning payment is due 14 days after the invoice date. To help manage our aging accounts and ensure timely cash flow, we work with a factoring company. This allows us to maintain efficient operations and continue offering high-quality service without delays in billing or collections. If you have any questions about our payment process or need assistance, please reach out to our accounting team.